At Medical Care, we understand that your family’s health is your top priority, and it’s ours too. We’re committed to providing high-quality healthcare products that support your wellbeing. Our transparent shipping and returns policies are designed to give you peace of mind with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We ship to most regions worldwide (excluding some Asian countries and remote areas). Please see our shipping options below:
| Shipping Method | Cost | Delivery Time After Shipping | Best For |
|---|---|---|---|
| Standard Shipping (DHL or FedEx) |
$12.95 | 10-15 business days | Faster delivery with tracking |
| Free Shipping (EMS) |
Free on orders over $50 | 15-25 business days | Budget-friendly option |
Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. Some remote locations may experience longer delivery times.
Returns & Exchanges Policy
Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns & Exchanges Eligibility
We accept returns and exchanges for most products within 15 days of receipt, provided they meet the following conditions:
- The item is in its original, unopened packaging with seals intact
- The product is in resalable condition
- You have the original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges for the following products:
- Opened or used healthcare products (including allergy medications, cough syrups, tablets, and capsules)
- Personal care items (such as blister plasters, allergy wipes and tissues, and athletes foot treatments)
- Baby & child health products that have been opened
- Any product with broken seals or compromised packaging
These restrictions help us maintain the highest standards of hygiene and safety for all our customers.
How to Initiate a Return or Exchange
Step 1: Contact Our Customer Care Team
Within 15 days of receiving your order, please email our customer care team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Medical Care Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the product(s) are in their original, unopened condition with seals intact.
Thank you,
[Your Name] [Your Email Address] [Your Phone Number – Optional]
Step 2: Wait for Authorization
Our team will respond within 1-2 business days with:
- Return authorization and instructions
- A return shipping label if applicable
- Further details about your return or exchange
Step 3: Ship Your Return
Once authorized, please pack the item(s) securely in their original packaging and ship to our warehouse:
Medical Care Returns
1253 Edgewood Avenue
Fresno, US 93704
Please include a copy of your return authorization email or your order confirmation in the package.
Step 4: Processing Your Return
Once we receive your return, we will inspect the items and process your request within 3-5 business days.
Refund Information
Refund Timeline and Method
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Card Payments (Visa, MasterCard, JCB) |
5-10 business days after return processing | Original payment method |
| PayPal Payments | 3-5 business days after return processing | Original PayPal account |
Please note: Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchange Processing
For exchanges, we will ship your replacement product once we receive and process your return. Standard shipping times apply.
Damaged or Incorrect Items
If you receive a damaged product or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement at no additional cost to you.
Need Help With Your Return?
Our friendly customer care team is here to assist you:
Email: [email protected]
Address: 1253 Edgewood Avenue, Fresno, US 93704
We typically respond within 1-2 business days.
Thank you for choosing Medical Care for your family’s healthcare needs. We appreciate your trust in us and are committed to ensuring your complete satisfaction with our products and services.