FAQ

We specialize in a wide range of healthcare essentials, including allergy relief (like eye drops, syrups, tablets, and wipes), baby and child health items (such as fever relief, first aid, and colic products), foot care (e.g., athletes foot treatments), and general cough, cold, and flu remedies. Our menu is designed to meet the needs of families, focusing on reliable and affordable solutions.

Yes, absolutely! We have dedicated sections for Baby & Child Health, Children’s Allergy, Children’s Cough, Cold & Flu, and more. All our child-friendly products are carefully selected to ensure safety and effectiveness for young ones.

Yes, we have a comprehensive range of allergy products, including tablets, capsules, eye drops, syrups, and wipes. These are perfect for managing seasonal allergies and other related conditions.

We offer two main shipping methods to suit your needs:

• Standard Shipping: Carried by DHL or FedEx, it costs $12.95 and delivers within 10-15 days after dispatch. Ideal for predictable timelines.
• Free Shipping: Available on orders over $50, using EMS, with delivery in 15-25 days after dispatch. Great for budget-conscious families planning ahead.

We process all orders within 1-2 business days from our warehouse in Fresno, California. Delivery times start after dispatch, ensuring we quality-check every item for your safety.

Yes, we deliver globally! However, we cannot ship to some remote areas and specific Asian regions due to logistical constraints. If you’re unsure, feel free to contact us for confirmation.

Currently, we do not offer real-time tracking, but we work with reliable carriers like DHL, FedEx, and EMS to ensure your package arrives safely. For updates, you can email us at [email protected].

We accept all major payment options for your convenience: Visa, MasterCard, JCB, and PayPal. This ensures a secure and hassle-free checkout experience.

Yes, we prioritize your security. Our payment systems are encrypted and compliant with industry standards, so you can shop with confidence.

We offer a 15-day return policy from the date you receive your items. If you’re not satisfied, you can return products for a refund or exchange, as part of our commitment to your complete satisfaction.

To start a return, please contact our customer care team at [email protected] within 15 days of receipt. Provide your order details, and we’ll guide you through the simple process.

For health and safety reasons, we cannot accept returns on opened or used products, unless they are defective. Unopened items in original packaging are eligible for returns.

No, you can checkout as a guest. However, creating an account allows you to track order history and save preferences for faster future purchases.

If you encounter any problems, such as missing items or delays, reach out to us immediately at [email protected]. We’re here to resolve issues quickly and ensure you have a positive experience.

As a family-focused provider, we combine reliable delivery with quality products. Our transparent shipping, trusted carriers, and satisfaction guarantee mean you can rely on us for essential health items, delivered with care and precision.